Call Center Associate Position in Vancouver, Washington
Are you a customer service superstar with an upbeat personality and a passion for delivering exceptional experiences? Pacific Gutter Company, a trusted leader in the industry, is seeking an energetic and customer-focused Call Center Associate to join our team. As a Call Center Associate, you will be at the forefront of our customer interactions, providing outstanding service and support for our esteemed clients. If you thrive in a fast-paced environment and love creating positive customer connections, this is the perfect opportunity for you!
Responsibilities:
Handle a high volume of inbound and outbound calls, engaging with customers and addressing their inquiries, concerns, and requests.
Provide accurate and comprehensive information about our gutter protection products and services, guiding customers towards the best solutions.
Actively listen to customers, empathize with their needs, and offer personalized solutions to exceed their expectations.
Collaborate with internal teams to resolve customer issues efficiently and ensure timely follow-up.
Maintain detailed and accurate customer records in our CRM system.
Identify opportunities for upselling and cross-selling, maximizing customer satisfaction and revenue generation.
Meet and exceed key performance metrics, including call quality, customer satisfaction, and sales targets.
Requirements:
High school diploma or equivalent
Proven experience in a customer service or call center role, demonstrating a strong customer-centric approach.
Exceptional communication skills, both verbal and written, with a friendly and professional demeanor.
Ability to remain positive and composed under pressure, delivering exceptional service in every customer interaction.
Excellent problem-solving skills and the ability to think on your feet to provide creative solutions.
Proficient in using computer systems, CRM software, and other relevant tools.
Strong multitasking abilities, including the capacity to handle multiple customer inquiries simultaneously.
Pacific Gutter Company is an industry-leading provider of top-quality gutter protection systems, including our renowned Gutter Shutter products. We are committed to delivering excellence in both product performance and customer service. As a member of our team, you'll be part of a supportive and collaborative environment that values innovation, integrity, and exceptional customer experiences.
Benefits:
Comprehensive health insurance, including medical, dental, and vision coverage.
Generous paid time off, including vacation, personal, and sick days.
Ongoing training and professional development opportunities.
Vibrant and inclusive company culture that promotes work-life balance and celebrates achievements.
Join our passionate and driven team at Pacific Gutter Company and be a part of shaping the future of our customer service excellence. Apply today by submitting your resume and a compelling cover letter highlighting your customer service achievements and why you are the perfect fit for this role.
We can't wait to hear from you!
Pacific Gutter Company requires all candidates to have a valid Driver’s License. Any offers of employment will be contingent upon the successful completion of a pre-employment drug test and criminal background check.
Pacific Gutter Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Vancouver, WA 98682: Reliably commute or planning to relocate before starting work (Required)
